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Product Warranty & Customer Satisfaction

Twin Power Technology offers one-year limited warranty starting from the date of purchase, except specified otherwise.

During the term of the Limited Warranty, if the product requires any service, Twin Power Technology will repair or replace the defective part(s) with a new part(s), or at Twin Power Technology’s discretion a used part(s). All exchanged parts and products replaced under this Warranty will become the property of Twin Power Technology.

In the unlikely event that your product has a recurring failure, Twin Power Technology at its discretion may elect to replace the product with a comparable replacement.

This Limited Warranty extends only to products initially purchased from Twin Power Technology. This Limited Warranty does not extend to any product that has been damaged or rendered defective a) as a result of accident, misuse or abuse; b) as a result of an act of God; c) by the use of parts not manufactured or sold by Twin Power Technology; d) by modification of the product; e) as a result of service by anyone other than Twin Power Technology. Twin Power Technology is not responsible for damage to or loss of any programs, data, or removable storage media.

Except as expressly set forth in this Limited Warranty, Twin Power Technology makes no other warranties, express or implied, including any implied warranties of merchantability and fitness for a particular purpose. Twin Power Technology expressly disclaims all warranties not stated in this Limited Warranty. Any implied warranties that may be imposed by law are limited to the terms of this express Limited Warranty.

Twin Power Technology is not liable for any damages caused by the product or the failure of the product to perform, including any lost profits, lost savings, incidental damages, or consequential damages. Twin Power Technology is not liable for any claim made by a third party or made by you for a third party.

This limitation applies whether damages are sought, or a claim made, under this Limited Warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation cannot be waived or amended by any person. This limitation of liability will be effective even if Twin Power Technology or an authorized representative of Twin Power Technology has been advised by you of the possibility of any such damages. This limitation of liability, however, will not apply to claims for personal injury.


Return Policy

All warranty return should follow Twin Power Technology Return Merchandise procedure and policy from the RMA form as followed;

  1. Click here to download RMA form.
  2. Fill out the information on the form and fax back the RMA form
  3. RMA number will be issued within 1 business day either by fax or email.
  4. RMA # must be printed on outside the box. (Twin Power Technology reserve the rights to refuse the package if the RMA # is not on outside the box.)
  5. Return within 15 days of invoice will receive full refund except shipping and handling.
  6. Return made between 15 to 30 days will receive a store credit only.
  7. No credit or refund if past 30 days of invoice.
  8. All returns for credit or refund have to be in original condition and original package. (Twin Power Technology reverses the rights to determine the condition of our product.)
  9. Shipping & handling are not refundable.
  10. Twin Power Technology does not offer cross shipment.
  11. All RMA packages will be shipped back via UPS ground.

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  Twin Power Technology, Inc. is the sole and exclusive owner of this website. The material included herein, but no limited to, logo, site design, text, graphics, and the selection and arrangement thereof are copyrighted ? by Twin Power Technology, Inc. ALL RIGHTS RESERVED. Unpermitted copying of any of this content could lead to copyright infringement.